Peter Moore's Open Letter to the 360 Community

[Dondadda]

As some one who doesn't own one yet, this warranty definitely makes it more likely I will buy one in the short term. Mission accomplished for MS (in terms of attracting new customers, addressing consumer complaints and lawsuits, and giving a "feelgood" bonus to their existing customers).

[supremeslang]

Quote: Originally Posted by bkfount

http://www.xbox.com/en-US/support/sy...arrantyfaq.htm Q: Do I get a refund? A: Yes, we will reimburse any customer who was out of warranty and paid for repairs due issues indicated by the three flashing red lights error message. Customer should expect to receive a check in 10-12 weeks.

That is great news. I'll be buying GTA and Halo 3 with that money.

[jmood88]

Quote: Originally Posted by Dondadda

Wow, and I thought that the PS3 price cut was damage control!!! Purely done to step by the mounting lawsuits and consumer pressure. If it wasn't, this would have been done a long time ago.

Well they added a year to everyone's warranty awhile ago.

[matthewk]

This is a step in the right direction, but there's still no way I'm going to buy one until I am positive I can get a machine that corrects the problem. A 3 year warranty is great up until the 37th month. My original (year 1) Xbox is still functioning fine. For $400 I expect a 360 to last just as long.

[JohnnytheSkin]

Well I just got off the phone (20 minutes ON HOLD!), and they are sending the coffin for my Premium...though I already bought a Core the night before the warranty extension.

I just hope I get the same system, and then I have a system to sell, gift to my sister before 'Rock Band', or trade-in for a credit.

[bkfount]

Quote: Originally Posted by freezeframe

The 3 year warranty is ONLY for the RED FLASHING LIGHTS. You only get a year warranty for any other problems like freezing, DVD Drive gone awry, or any problems not related to the 3 Rings of Death! So if your console does not exhibit the 3 Flashing Rings of Death then No FIX!

that's what I was wondering. They made it highly specific for only the rings of death. Mine is still a piece of **** with lockups and DDE's, but never got the red rings. I think it's a copout to only do this for the red rings when the 360 is flawed in other ways.

[PdiddyPop]

My launch one is still running strong, and this makes me feel even more at ease with a 3 year warranty.

[bkfount]

Quote: Originally Posted by PdiddyPop

My launch one is still running strong, and this makes me feel even more at ease with a 3 year warranty.

well I hope this at least shows people with working systems that there is a problem that they are potentially going to get. Too many times I've read people say, "well treat your system better then."

MS admitted there is a problem with the design, so people who have had there's since launch are most likely just lucky.